Terms of Use for Allbirdo

Last Updated: 2025.09.18

These Terms of Use (“Terms”) govern your access to and use of the Allbirdo website (www.allbirdo.com, “Site”), including all content, features, and services offered through the Site (collectively, “Services”). Allbirdo (“we,” “us,” or “our”) provides the Site and Services to you (“you” or “user”) subject to your compliance with these Terms. By accessing or using the Site or Services, you agree to be bound by these Terms, as well as our Privacy Policy and Terms of Purchase. If you do not agree to these Terms, please do not access or use the Site or Services.

1. Eligibility to Use the Site and Services

To access or use the Site and Services, you must:

  • Be at least 13 years of age (or the age of majority in your jurisdiction, whichever is higher);
  • Have the legal capacity to enter into a binding agreement (if you are accessing the Site on behalf of a business or organization, you must have the authority to bind that entity to these Terms);
  • Provide accurate, complete, and up-to-date information when creating an account or interacting with the Site (e.g., shipping address, contact details);
  • Comply with all applicable laws, regulations, and these Terms.

We reserve the right to restrict or terminate access to the Site or Services if we believe you do not meet these eligibility requirements.

2. Account Creation and Management

2.1 Account Registration

To access certain features of the Site (e.g., placing orders, saving payment methods, tracking order history), you may need to create a user account. When creating an account, you agree to:

  • Choose a unique username and a strong, secure password;
  • Keep your account credentials confidential and not share them with any third party;
  • Notify us immediately at [email protected] if you suspect unauthorized access to your account (e.g., stolen password, unusual activity);
  • Update your account information promptly if it changes (e.g., new email address, updated shipping details).

2.2 Account Responsibility

You are solely responsible for all activities that occur under your account, including any purchases, communications, or actions taken by someone using your credentials. We are not liable for any loss or damage resulting from your failure to protect your account information. We may suspend or terminate your account without prior notice if we detect unauthorized use, fraud, or a violation of these Terms.

3. Permitted Use of the Site and Services

You may use the Site and Services only for lawful purposes and in accordance with these Terms. Permitted uses include:

  • Browsing the Site to view product information (e.g., details about merino wool shoes, eucalyptus clothing, pricing, and availability);
  • Creating an account to track orders, save preferences, and streamline future purchases;
  • Placing orders for products in compliance with our Terms of Purchase;
  • Subscribing to our email newsletter (if you opt in) to receive updates about new products, promotions, or company news;
  • Contacting our customer service team for assistance (e.g., via the email address provided in Section 10).

4. Prohibited Uses

You may not use the Site or Services for any unlawful, fraudulent, or harmful purpose, including but not limited to:

  • Accessing or attempting to access restricted areas of the Site (e.g., admin portals, customer data databases) without authorization;
  • Using automated tools (e.g., bots, crawlers, scrapers) to collect, copy, or extract data from the Site (including product information, pricing, or user data) without our prior written consent;
  • Uploading, posting, or transmitting any content that is illegal, defamatory, harassing, offensive, discriminatory, or infringing of third-party rights (e.g., copyright, trademark, privacy);
  • Impersonating another person or entity (e.g., pretending to be an Allbirdo employee, a third-party brand, or another user) to deceive others;
  • Manipulating or interfering with the Site’s functionality (e.g., disrupting payment processing, altering product prices, or causing technical errors);
  • Using the Site to promote or sell products or services that are not offered by Allbirdo, or to direct users to external websites for commercial gain without our permission;
  • Violating any applicable laws, regulations, or third-party agreements (e.g., copyright laws, data protection regulations).

We may take immediate action to stop prohibited activities, including restricting your access to the Site, terminating your account, or pursuing legal remedies if necessary.

5. Intellectual Property Rights

All content on the Site, including but not limited to text, images, logos, product designs, trademarks, brand names, and software (collectively, “Intellectual Property”), is owned by Allbirdo or our licensors. All Intellectual Property is protected by copyright, trademark, and other applicable intellectual property laws.

You may not:

  • Copy, reproduce, modify, distribute, or publicly display any Intellectual Property without our prior written consent;
  • Use our trademarks (e.g., “Allbirdo”) or brand names in any way that could cause confusion among users or imply endorsement by Allbirdo of a third-party product or service;
  • Sell, license, or transfer any Intellectual Property from the Site to another party.

Nothing in these Terms grants you a license or right to use our Intellectual Property except for the limited, non-exclusive right to access and use the Site as permitted in Section 3.

6. Third-Party Links and Content

The Site may contain links to third-party websites, services, or content (e.g., social media platforms, payment processors, or shipping providers). These links are provided for your convenience only—we do not control, endorse, or assume responsibility for any third-party websites or their content.

Your use of third-party websites is subject to the terms of use and privacy policies of those third parties. We are not liable for any loss or damage resulting from your access to or use of third-party websites linked from the Site.

7. Site Availability and Technical Issues

We strive to keep the Site and Services available 24/7, but we do not guarantee that the Site will be error-free, uninterrupted, or accessible at all times. We may need to temporarily suspend the Site for maintenance, updates, or technical repairs (we will make reasonable efforts to notify users of scheduled downtime when possible).

We are not liable for any loss or inconvenience caused by:

  • Technical issues with the Site (e.g., slow loading times, crashes, or glitches);
  • Interruptions to the Services due to external factors (e.g., internet outages, server failures, or cyberattacks);
  • Errors or omissions in Site content (e.g., temporary pricing discrepancies, outdated product information) that are corrected promptly.

If you encounter technical issues with the Site, please contact us at [email protected], and we will make reasonable efforts to assist you.

8. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALLBIRDO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT (e.g., we do not warrant that products will meet your specific needs, or that the Site will be free from bugs or viruses);
  • WARRANTIES RELATED TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF SITE CONTENT (e.g., product descriptions, images, or pricing);
  • WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, any implied warranties will be limited to the maximum extent permitted by law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALLBIRDO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES. This includes, but is not limited to:

  • Loss of profits, revenue, or data;
  • Inconvenience, frustration, or emotional distress;
  • Damages caused by technical errors, Site downtime, or third-party links;
  • Damages resulting from unauthorized access to your account or misuse of your information (except where caused by our gross negligence);
  • Damages related to products purchased through the Site (governed by our Terms of Purchase and Returns Policy).

Our total liability to you for any claim arising from these Terms, the Site, or the Services shall not exceed $100 USD, or the total amount you paid for products purchased through the Site in the past 12 months (whichever is higher). This limitation of liability applies even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation of liability for certain types of damages, so the above limitations may not apply to you.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or the functionality of the Site. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site.

Your continued access to or use of the Site or Services after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the updated Terms, you must stop using the Site and Services immediately.

11. Termination

We may terminate or suspend your access to the Site and Services at any time, with or without prior notice, if:

  • You violate any provision of these Terms;
  • We suspect fraudulent or unauthorized activity associated with your account;
  • You fail to meet the eligibility requirements outlined in Section 1;
  • We discontinue the Site or Services (in which case we will provide reasonable notice to users when possible).

Upon termination, your right to use the Site and Services will immediately cease. Sections 5 (Intellectual Property Rights), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 12 (Governing Law), and 13 (General Provisions) will survive termination.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (including their breach, termination, or validity) shall first be resolved through good-faith negotiation with our customer service team (via [email protected]). If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association (AAA). Arbitration awards shall be final and binding on both parties.

You agree that you will not bring any claim against us as a class action, collective action, or representative action. You also agree not to participate in any class action, collective action, or representative action against us.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Terms of Purchase, constitute the entire agreement between you and Allbirdo regarding your use of the Site and Services. They supersede all prior or contemporaneous agreements, communications, and understandings (whether oral or written) related to the subject matter.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

13.3 Waiver

Our failure to enforce any provision of these Terms or to take action against a violation does not constitute a waiver of that provision or our right to enforce it in the future.

13.4 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign these Terms to a third party (e.g., in the event of a merger, acquisition, or sale of assets) without your consent.

14. Contact Us

If you have any questions, concerns, or requests related to these Terms of Use, please contact our customer service team at: