Shipping Policy for Allbirdo

Last Updated: 2025.09.18

At Allbirdo, we’re committed to getting your orders of merino wool shoes, eucalyptus clothing, and flats to you as quickly and seamlessly as possible—no matter where you are in the world. This Shipping Policy outlines our shipping timelines, delivery 范围 (coverage), costs, and related details for orders placed through our website (www.allbirdo.com). By placing an order, you agree to the terms outlined below.

1. Shipping Coverage

We offer global shipping to almost every country and region worldwide. Whether you’re ordering from the United States, Europe, Asia, Australia, or elsewhere, we’ll deliver your Allbirdo products directly to your specified address. Please note:

  • We cannot ship to PO boxes, APO/FPO addresses, or territories with restricted international shipping (e.g., certain remote islands or regions with import restrictions). If your address falls into this category, we’ll notify you via email within 1 business day of order placement to resolve the issue or cancel the order (with a full refund in USD).
  • For orders shipping to countries outside the United States, you may be responsible for local customs duties, taxes, or import fees (these are determined by your country’s customs authority and are not included in your order total or our shipping costs). Allbirdo has no control over these fees, and we recommend checking with your local customs office for details before placing your order.

2. Order Processing Time

Before your order ships, we need to process, pack, and verify it to ensure accuracy. Our standard processing timeline is:

  • 1–3 business days from the date you place your order (business days exclude weekends, public holidays, and major observances like Christmas, Thanksgiving, and New Year’s Day).
  • During peak seasons (e.g., Black Friday, Cyber Monday, holiday shopping periods), processing time may be extended to 3–5 business days due to higher order volume. We’ll display a notice on our homepage if processing delays are expected.
  • If an item in your order is out of stock or on backorder, we’ll notify you via email within 2 business days of order placement. You can choose to wait for the item to restock (we’ll provide an estimated restock date) or cancel the out-of-stock item for a full refund (processed within 5–10 business days in USD).

3. Delivery Timelines

Once your order is processed and shipped, delivery time depends on your location—but we strive to get your items to you as quickly as possible. Our standard delivery timeline for all orders (domestic and international) is:

  • 6–12 business days from the date your order ships (this does not include the 1–3 business day processing period).
  • Delivery timelines are estimates, not guarantees. They may be extended by factors outside our control, including:
  • Customs clearance delays (common for international orders—processing times vary by country, but typically take 1–3 business days).
  • Carrier delays due to inclement weather (e.g., storms, hurricanes), natural disasters, or logistical disruptions.
  • Remote delivery locations (e.g., rural areas may require an extra 1–2 business days).
  • We do not offer expedited or 加急配送 (express shipping) at this time. All orders are shipped via our standard, reliable carrier partners (e.g., UPS, FedEx, DHL, or local postal services for international deliveries).

4. Shipping Costs

Allbirdo is proud to offer free global shipping on every order—with no minimum purchase requirement. There are no hidden fees, surcharges, or additional shipping costs for domestic or international deliveries. The price you see at checkout (in USD) includes the full cost of the product(s) and shipping—you won’t be charged extra for delivery.

This free shipping policy applies to all products in our catalog (merino wool shoes, eucalyptus clothing, flats) and all delivery destinations covered by our shipping network (see Section 1 for exceptions).

5. Order Tracking

Once your order ships, we’ll send you a Shipping Confirmation email to the address you provided at checkout. This email will include:

  • A unique tracking number (provided by our carrier partner).
  • A link to the carrier’s tracking page, where you can monitor the status of your delivery in real time.
  • Estimated delivery date (based on the carrier’s timeline).

To track your order:

  1. Click the tracking link in the Shipping Confirmation email.
  2. Enter your tracking number on the carrier’s website.
  3. View updates on your package’s location (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

If you don’t receive a Shipping Confirmation email within 4 business days of order placement (or 6 business days during peak seasons), check your spam/junk folder first—emails may sometimes be filtered incorrectly. If it’s not there, contact our customer service team at [email protected] with your order number, and we’ll resend the email or provide your tracking details.

6. Address Accuracy

It’s critical to provide a complete, accurate shipping address at checkout—this helps avoid delivery delays, lost packages, or returned orders. We are not responsible for:

  • Deliveries to incorrect addresses caused by typos, missing information (e.g., apartment number, street name), or outdated addresses.
  • Packages returned to us due to “address unknown” or “recipient not found” (if the address was incorrect at checkout).

If you realize you provided an incorrect address after placing your order, contact us immediately at [email protected]. We can update the address only if your order has not yet shipped (i.e., within the 1–3 business day processing period). Once the order ships, we cannot modify the address—you’ll need to coordinate with the carrier directly (using the tracking number) to redirect the package (carriers may charge a fee for this service).

If a package is returned to us due to an incorrect address, we’ll notify you via email. You can choose to:

  • Pay a re-shipping fee (equal to the cost of standard shipping to your corrected address) to have the order re-sent.
  • Cancel the order and receive a full refund (processed within 5–10 business days in USD, minus any non-refundable carrier fees we incurred for the returned package).

7. Lost or Missing Packages

If your tracking information shows your package was “Delivered,” but you haven’t received it:

  1. Check your delivery location thoroughly—carriers may leave packages at a secure spot (e.g., front porch, garage, or with a neighbor) if you’re not home.
  2. Contact your local carrier office with your tracking number—they can provide details on where the package was left (e.g., “Left with neighbor at 123 Main St”).
  3. Wait 1–2 business days—sometimes tracking updates show “Delivered” prematurely, and packages arrive within a day of the update.

If you still haven’t received your package after 2 business days of the “Delivered” update, contact us at [email protected] with your order number and tracking number. We’ll file a claim with the carrier and investigate the issue.

If a package is confirmed lost by the carrier (typically after 7 business days of the estimated delivery date for domestic orders, or 14 business days for international orders), we’ll offer you two options:

  • Reship the same order to you free of charge (if the product is in stock).
  • Process a full refund to your original payment method (in USD) within 5–10 business days.

8. Undelivered or Returned Orders

In some cases, packages may be undelivered and returned to us by the carrier. Common reasons include:

  • Recipient unavailable to accept delivery (and no secure drop-off location was available).
  • Address is incomplete or invalid (see Section 6).
  • Customs refusal (e.g., if you decline to pay local duties/taxes).

If your package is returned to us, we’ll notify you via email within 2 business days of receiving it. You can choose to:

  • Have the order re-shipped to a corrected address (you’ll need to pay the re-shipping fee, as the return was due to circumstances within your control).
  • Cancel the order and receive a full refund (in USD) minus any non-refundable carrier fees we incurred for the return and initial shipping.

If we don’t receive a response from you within 14 business days of the notification email, we’ll automatically process a refund (minus applicable fees) to your original payment method.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our carrier partnerships, shipping timelines, or global logistics conditions. When we make updates, we’ll revise the “Last Updated” date at the top of this page and post the new version on our website.

Your continued use of our website or placement of orders after the changes take effect constitutes your acceptance of the updated Shipping Policy. We encourage you to review this page periodically for any updates—especially before placing an order if you haven’t shopped with us in a while.

10. Contact Us

If you have questions, concerns, or requests related to shipping (e.g., tracking issues, address changes, lost packages), please contact our customer service team at:

We aim to respond to all shipping-related inquiries within 1–2 business days and resolve issues as quickly as possible.